Aligning the Mindset and Capabilities within a Business Network for Successful Adoption of Smart Services

Pekka Töytäri*, Taija Turunen, Maximilian Klein, Ville Eloranta, Sebastian Biehl, Risto Rajala

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

11 Citations (Scopus)
209 Downloads (Pure)

Abstract

This paper explores the synchronized change of mindset and capability within a business network that is driven by the adoption and provision of smart services. The research is implemented as an empirical multi-case study, and the primary data include interviews and observations in seven globally operating firms. The findings identify two categories of barriers and three categories of alignment needs to successful adoption of smart services. The study combines the institutional theory and dynamic capability perspectives to make three main contributions to the research of service innovation for an improved understanding of the determinants of successful field-level adoption of smart services. The results show that firms need to align the change of logic and capabilities within the organization and the business network to succeed in the adoption of smart services.

Original languageEnglish
Pages (from-to)763-779
Number of pages17
JournalJournal of Product Innovation Management
Volume35
Issue number5
DOIs
Publication statusPublished - 1 Sep 2018
MoE publication typeA1 Journal article-refereed

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