Against the implicit politics of service-dominant logic

Joel Hietanen, Mikael Andéhn, Alan Bradshaw

Research output: Contribution to journalArticleScientificpeer-review

28 Citations (Scopus)

Abstract

Few recent topics in marketing have met such immediate popularity and critique as Vargo and Lusch’s service-dominant logic (SDL). While many have criticized SDL scholarship for a lack of cultural sophistication, coherence, and relevance, it has nevertheless maintained and expanded its own distinct stream of ideas. Recently, Vargo and Lusch have proposed that SDL could be extended into a theory of society. We criticize this notion by contrasting their views on commodity value with Marxist and post-Marxist literatures, finding SDL ill-equipped to understand consumer culture, but also continuing to propagate simplistic and misguided views of “value” in commodity markets. We conclude by challenging SDL’s suitability as candidate for all-encompassing social theorizing because of its tacit neoliberalism.
Original languageEnglish
Pages (from-to)101-119
Number of pages19
JournalMarketing Theory
Volume18
Issue number1
Early online date2017
DOIs
Publication statusPublished - 1 Mar 2018
MoE publication typeA1 Journal article-refereed

Fingerprint

Dive into the research topics of 'Against the implicit politics of service-dominant logic'. Together they form a unique fingerprint.

Cite this