A review of dashboards in performance management: Implications for design and research

Ogan M. Yigitbasioglu*, Oana Velcu

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

153 Citations (Scopus)

Abstract

Dashboards are expected to improve decision making by amplifying cognition and capitalizing on human perceptual capabilities. Hence, interest in dashboards has increased recently, which is also evident from the proliferation of dashboard solution providers in the market. Despite dashboards' popularity, little is known about the extent of their effectiveness, i.e. what types of dashboards work best for different users or tasks. In this paper, we conduct a comprehensive multidisciplinary literature review with an aim to identify the critical issues organizations might need to consider when implementing dashboards. Dashboards are likely to succeed and solve the problems of presentation format and information load when certain visualization principles and features are present (e.g. high data-ink ratio and drill down features). We recommend that dashboards come with some level of flexibility, i.e. allowing users to switch between alternative presentation formats. Also some theory driven guidance through pop-ups and warnings can help users to select an appropriate presentation format. Given the dearth of research on dashboards, we conclude the paper with a research agenda that could guide future studies in this area.

Original languageEnglish
Pages (from-to)41-59
Number of pages19
JournalInternational Journal of Accounting Information Systems
Volume13
Issue number1
DOIs
Publication statusPublished - Mar 2012
MoE publication typeA1 Journal article-refereed

Keywords

  • Dashboards
  • Display format
  • Graphs
  • Performance management
  • Performance measurement
  • Presentation format
  • Visualization

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