A real-time IVR platform for community radio

Konstantinos Kazakos; Siddhartha Asthana; Madeline Balaam; Mona Duggal; Amey Holden; Limalemla Jamir; Nanda Kishore Kannuri; Saurabh Kumar; Amarendar Reddy Mamindla; Subhashini Arcot Manikam; G. V.S. Murthy; Papreen Nahar; Peter Phillimore; Shreyaswi Sathyanath; Pushpendra Singh; Meenu Singh; Pete Wright; Deepika Yadav; Patrick Olivier

doi:10.1145/2858036.2858585

A real-time IVR platform for community radio

Konstantinos Kazakos
, Siddhartha Asthana
, Madeline Balaam
, Mona Duggal
, Amey Holden
, Limalemla Jamir
, Nanda Kishore Kannuri
, Saurabh Kumar
, Amarendar Reddy Mamindla
, Subhashini Arcot Manikam
, G. V.S. Murthy
, Papreen Nahar
, Peter Phillimore
, Shreyaswi Sathyanath
, Pushpendra Singh
, Meenu Singh
, Pete Wright
, Deepika Yadav
, Patrick Olivier

Not published at Aalto University

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

47 Citations (Scopus)

Abstract

Interactive Voice Response (IVR) platforms have been widely deployed in resource-limited settings. These systems tend to afford asynchronous push interactions, and within the context of health, provide medication reminders, descriptions of symptoms and tips on self-management. Here, we present the development of an IVR system for resource-limited settings that enables real-time, synchronous interaction. Inspired by community radio, and calls for health systems that are truly local, we developed 'Sehat ki Vaani'. Sehat ki Vaani is a real-time IVR platform that enables hosting and participation in radio chat shows on community-led topics. We deployed Sehat ki Vaani with two communities in North India on topics related to the management of Type 2 diabetes and maternal health. Our deployments highlight the potential for synchronous IVR systems to offer community connection and localised sharing of experience, while also highlighting the complexity of producing, hosting and participating in radio shows in real time through IVR. We discuss the relative strengths and weaknesses of synchronous IVR systems, and highlight lessons learnt for interaction design in this area.

Original language	English
Title of host publication	CHI 2016 - Proceedings, 34th Annual CHI Conference on Human Factors in Computing Systems
Publisher	ACM
Pages	343-354
Number of pages	12
ISBN (Electronic)	978-1-4503-3362-7
DOIs	https://doi.org/10.1145/2858036.2858585
Publication status	Published - 2016
MoE publication type	A4 Conference publication
Event	ACM SIGCHI Annual Conference on Human Factors in Computing Systems - San Jose, United States Duration: 7 May 2016 → 12 May 2016 Conference number: 34 https://chi2016.acm.org/wp/

Conference

Conference	ACM SIGCHI Annual Conference on Human Factors in Computing Systems
Abbreviated title	ACM CHI
Country/Territory	United States
City	San Jose
Period	07/05/2016 → 12/05/2016
Internet address	https://chi2016.acm.org/wp/

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being

Keywords

Community
Design
HCI4D
ICTD
India
IVR
Nihealth
Resourcelimited settings
User experience

Access to Document

10.1145/2858036.2858585Licence: CC BY

Cite this

Kazakos, K., Asthana, S., Balaam, M., Duggal, M., Holden, A., Jamir, L., Kannuri, N. K., Kumar, S., Mamindla, A. R., Manikam, S. A., Murthy, G. V. S., Nahar, P., Phillimore, P., Sathyanath, S., Singh, P., Singh, M., Wright, P., Yadav, D., & Olivier, P. (2016). A real-time IVR platform for community radio. In CHI 2016 - Proceedings, 34th Annual CHI Conference on Human Factors in Computing Systems (pp. 343-354). ACM. https://doi.org/10.1145/2858036.2858585

@inproceedings{888b0fffa5284649a2eb55f92f5cbd56,

title = "A real-time IVR platform for community radio",

abstract = "Interactive Voice Response (IVR) platforms have been widely deployed in resource-limited settings. These systems tend to afford asynchronous push interactions, and within the context of health, provide medication reminders, descriptions of symptoms and tips on self-management. Here, we present the development of an IVR system for resource-limited settings that enables real-time, synchronous interaction. Inspired by community radio, and calls for health systems that are truly local, we developed 'Sehat ki Vaani'. Sehat ki Vaani is a real-time IVR platform that enables hosting and participation in radio chat shows on community-led topics. We deployed Sehat ki Vaani with two communities in North India on topics related to the management of Type 2 diabetes and maternal health. Our deployments highlight the potential for synchronous IVR systems to offer community connection and localised sharing of experience, while also highlighting the complexity of producing, hosting and participating in radio shows in real time through IVR. We discuss the relative strengths and weaknesses of synchronous IVR systems, and highlight lessons learnt for interaction design in this area.",

keywords = "Community, Design, HCI4D, ICTD, India, IVR, Nihealth, Resourcelimited settings, User experience",

author = "Konstantinos Kazakos and Siddhartha Asthana and Madeline Balaam and Mona Duggal and Amey Holden and Limalemla Jamir and Kannuri, \{Nanda Kishore\} and Saurabh Kumar and Mamindla, \{Amarendar Reddy\} and Manikam, \{Subhashini Arcot\} and Murthy, \{G. V.S.\} and Papreen Nahar and Peter Phillimore and Shreyaswi Sathyanath and Pushpendra Singh and Meenu Singh and Pete Wright and Deepika Yadav and Patrick Olivier",

year = "2016",

doi = "10.1145/2858036.2858585",

language = "English",

pages = "343--354",

booktitle = "CHI 2016 - Proceedings, 34th Annual CHI Conference on Human Factors in Computing Systems",

publisher = "ACM",

address = "United States",

note = "ACM SIGCHI Annual Conference on Human Factors in Computing Systems, ACM CHI ; Conference date: 07-05-2016 Through 12-05-2016",

url = "https://chi2016.acm.org/wp/",

}

Kazakos, K, Asthana, S, Balaam, M, Duggal, M, Holden, A, Jamir, L, Kannuri, NK, Kumar, S, Mamindla, AR, Manikam, SA, Murthy, GVS, Nahar, P, Phillimore, P, Sathyanath, S, Singh, P, Singh, M, Wright, P, Yadav, D & Olivier, P 2016, A real-time IVR platform for community radio. in CHI 2016 - Proceedings, 34th Annual CHI Conference on Human Factors in Computing Systems. ACM, pp. 343-354, ACM SIGCHI Annual Conference on Human Factors in Computing Systems, San Jose, California, United States, 07/05/2016. https://doi.org/10.1145/2858036.2858585

TY - GEN

T1 - A real-time IVR platform for community radio

AU - Kazakos, Konstantinos

AU - Asthana, Siddhartha

AU - Balaam, Madeline

AU - Duggal, Mona

AU - Holden, Amey

AU - Jamir, Limalemla

AU - Kannuri, Nanda Kishore

AU - Kumar, Saurabh

AU - Mamindla, Amarendar Reddy

AU - Manikam, Subhashini Arcot

AU - Murthy, G. V.S.

AU - Nahar, Papreen

AU - Phillimore, Peter

AU - Sathyanath, Shreyaswi

AU - Singh, Pushpendra

AU - Singh, Meenu

AU - Wright, Pete

AU - Yadav, Deepika

AU - Olivier, Patrick

N1 - Conference code: 34

PY - 2016

Y1 - 2016

N2 - Interactive Voice Response (IVR) platforms have been widely deployed in resource-limited settings. These systems tend to afford asynchronous push interactions, and within the context of health, provide medication reminders, descriptions of symptoms and tips on self-management. Here, we present the development of an IVR system for resource-limited settings that enables real-time, synchronous interaction. Inspired by community radio, and calls for health systems that are truly local, we developed 'Sehat ki Vaani'. Sehat ki Vaani is a real-time IVR platform that enables hosting and participation in radio chat shows on community-led topics. We deployed Sehat ki Vaani with two communities in North India on topics related to the management of Type 2 diabetes and maternal health. Our deployments highlight the potential for synchronous IVR systems to offer community connection and localised sharing of experience, while also highlighting the complexity of producing, hosting and participating in radio shows in real time through IVR. We discuss the relative strengths and weaknesses of synchronous IVR systems, and highlight lessons learnt for interaction design in this area.

AB - Interactive Voice Response (IVR) platforms have been widely deployed in resource-limited settings. These systems tend to afford asynchronous push interactions, and within the context of health, provide medication reminders, descriptions of symptoms and tips on self-management. Here, we present the development of an IVR system for resource-limited settings that enables real-time, synchronous interaction. Inspired by community radio, and calls for health systems that are truly local, we developed 'Sehat ki Vaani'. Sehat ki Vaani is a real-time IVR platform that enables hosting and participation in radio chat shows on community-led topics. We deployed Sehat ki Vaani with two communities in North India on topics related to the management of Type 2 diabetes and maternal health. Our deployments highlight the potential for synchronous IVR systems to offer community connection and localised sharing of experience, while also highlighting the complexity of producing, hosting and participating in radio shows in real time through IVR. We discuss the relative strengths and weaknesses of synchronous IVR systems, and highlight lessons learnt for interaction design in this area.

KW - Community

KW - Design

KW - HCI4D

KW - ICTD

KW - India

KW - IVR

KW - Nihealth

KW - Resourcelimited settings

KW - User experience

U2 - 10.1145/2858036.2858585

DO - 10.1145/2858036.2858585

M3 - Conference article in proceedings

AN - SCOPUS:85015092321

SP - 343

EP - 354

BT - CHI 2016 - Proceedings, 34th Annual CHI Conference on Human Factors in Computing Systems

PB - ACM

T2 - ACM SIGCHI Annual Conference on Human Factors in Computing Systems

Y2 - 7 May 2016 through 12 May 2016

ER -

A real-time IVR platform for community radio

Abstract

Conference

UN SDGs

Keywords

Access to Document

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Cite this