A new dualistic CIO toolbox: Towards ambidexterity in the digital business transformation

Riitta Bekkhus; Petri Hallikainen

doi:10.18803/capsi.v17.23-41

A new dualistic CIO toolbox: Towards ambidexterity in the digital business transformation

Riitta Bekkhus, Petri Hallikainen

Department of Information and Service Management

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

1 Citation (Scopus)

73 Downloads (Pure)

Abstract

By transferring organizational learning concepts into the IT context, this paper provides a new behavior oriented foundation for managing IT organizations in the digital business transformation. As a practical contribution, the paper introduces a new management toolbox which supports Chief Information Officers (CIOs) to lead their Information Technology (IT) organizations towards ambidexterity in the digital business transformation. The organizational ambidexterity is required for the digital business transformation in order to contribute innovativeness while simultaneously assuring effective operational IT environment. The toolbox is constructed using the systematic concept analysis and the concept derivation methods to convert the organizational learning concepts into the dualistic CIO toolbox. The toolbox includes a set of traditional Key Performance Indicators (KPIs) to assure operational effectiveness and a set of leadership principles to enable an innovative and experimental organizational behaviour. The application of the new dualistic CIO toolbox is illustrated through hypothetical cases.

Original language	English
Title of host publication	Proceedings of the Conference of the Portuguese Chapter of the Association of Information Systems (CAPSI)
Pages	23-41
Number of pages	19
Volume	17
DOIs	https://doi.org/10.18803/capsi.v17.23-41
Publication status	Published - 1 Jan 2017
MoE publication type	A4 Article in a conference publication
Event	Conferência da Associação Portuguesa de Sistemas de Informação - Guimarães, Portugal Duration: 6 Jun 2017 → 7 Jun 2017 Conference number: 17

Publication series

Name	Atas da Conferencia da Associacao Portuguesa de Sistemas de Informacao
ISSN (Electronic)	2183-489X

Conference

Conference	Conferência da Associação Portuguesa de Sistemas de Informação
Abbreviated title	CAPSI
Country/Territory	Portugal
City	Guimarães
Period	06/06/2017 → 07/06/2017

Keywords

Ambidexterity
CIO
Digital Business Transformation
IT Management

Access to Document

10.18803/capsi.v17.23-41

BIZ_Bekkhus_et_al_CAPSIFinal published version, 1.09 MB

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Bekkhus, R., & Hallikainen, P. (2017). A new dualistic CIO toolbox: Towards ambidexterity in the digital business transformation. In Proceedings of the Conference of the Portuguese Chapter of the Association of Information Systems (CAPSI) (Vol. 17, pp. 23-41). (Atas da Conferencia da Associacao Portuguesa de Sistemas de Informacao). https://doi.org/10.18803/capsi.v17.23-41

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Bekkhus, R & Hallikainen, P 2017, A new dualistic CIO toolbox: Towards ambidexterity in the digital business transformation. in Proceedings of the Conference of the Portuguese Chapter of the Association of Information Systems (CAPSI) . vol. 17, Atas da Conferencia da Associacao Portuguesa de Sistemas de Informacao, pp. 23-41, Conferência da Associação Portuguesa de Sistemas de Informação, Guimarães, Portugal, 06/06/2017. https://doi.org/10.18803/capsi.v17.23-41

A new dualistic CIO toolbox : Towards ambidexterity in the digital business transformation. / Bekkhus, Riitta; Hallikainen, Petri.

Proceedings of the Conference of the Portuguese Chapter of the Association of Information Systems (CAPSI) . Vol. 17 2017. p. 23-41 (Atas da Conferencia da Associacao Portuguesa de Sistemas de Informacao).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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A new dualistic CIO toolbox: Towards ambidexterity in the digital business transformation

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