A Model for Designing, Implementing and Evaluating Citizen-Centric e-Government in Namibia

Karin Fröhlich; Anicia Peters

doi:10.1007/978-3-319-98827-6_1

A Model for Designing, Implementing and Evaluating Citizen-Centric e-Government in Namibia

Not published at Aalto University

Namibia University of Science and Technology

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

Abstract

There is a shortage of e-Government research from a citizen-centric perspective within the African continent. Focus has been on how governments can improve service delivery by being efficient and effective. Arguably, the focus of e-Government research appears inspired by the New Public Management theory that aims to import private sector operations into the public sector. While benefits can be drawn from this approach, governments appear to fail to completely play their role of generating public value among citizens. The focus on government’s view on e-Government often short charge the citizens who are expected to adopt and use e-Government. This paper adds to the body of knowledge by proposing a model for citizen centric e-Government that is suitable for Namibia.

Original language	English
Title of host publication	e-Infrastructure and e-Services for Developing Countries
Publisher	Springer
Pages	3-15
Number of pages	13
DOIs	https://doi.org/10.1007/978-3-319-98827-6_1
Publication status	Published - 2018
MoE publication type	A4 Conference publication

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10.1007/978-3-319-98827-6_1

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title = "A Model for Designing, Implementing and Evaluating Citizen-Centric e-Government in Namibia",

abstract = "There is a shortage of e-Government research from a citizen-centric perspective within the African continent. Focus has been on how governments can improve service delivery by being efficient and effective. Arguably, the focus of e-Government research appears inspired by the New Public Management theory that aims to import private sector operations into the public sector. While benefits can be drawn from this approach, governments appear to fail to completely play their role of generating public value among citizens. The focus on government{\textquoteright}s view on e-Government often short charge the citizens who are expected to adopt and use e-Government. This paper adds to the body of knowledge by proposing a model for citizen centric e-Government that is suitable for Namibia.",

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AB - There is a shortage of e-Government research from a citizen-centric perspective within the African continent. Focus has been on how governments can improve service delivery by being efficient and effective. Arguably, the focus of e-Government research appears inspired by the New Public Management theory that aims to import private sector operations into the public sector. While benefits can be drawn from this approach, governments appear to fail to completely play their role of generating public value among citizens. The focus on government’s view on e-Government often short charge the citizens who are expected to adopt and use e-Government. This paper adds to the body of knowledge by proposing a model for citizen centric e-Government that is suitable for Namibia.

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ER -

A Model for Designing, Implementing and Evaluating Citizen-Centric e-Government in Namibia

Abstract

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