A Methodology to Identify, Model, and Improve Business Processes

Negin Banaeianjahromi, Ali Changizi, Kari Smolander

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


Identifying, modelling, and improving business processes have become a vital activity for enterprises to become successful and competitive. To achieve this goal, enterprises need to select or come up with an efficient methodology to improve their business processes. The aim of this paper is to build a novel methodology to improve business processes. We called this methodology IMI. It consists of three main phases that each includes several steps. The first phase deals with the identification of business processes. The second step deals with modelling. In the third step business process improvement is explained. This methodology has been developed during the enterprise architecture project of AbFa-Kerman Company and the examples in this paper are adopted from this project. Finally, IMI methodology is evaluated. The evaluation results show strengths in determining the input and output of each step and partially covering the information model by graphically presenting the results of each phase. Employing hierarchical diagrams, such as BPML, SIPOC, WCA, and APQC, IMI benefits from simplicity and comprehensibility.
Original languageEnglish
Title of host publicationOnline Proceedings of the European, Mediterranean & Middle Eastern Conference on Information Systems (EMCIS)
Number of pages20
Publication statusPublished - Oct 2014
MoE publication typeA4 Article in a conference publication


  • business process identification
  • business process modelling
  • business process improvement


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