A manufacturer becoming a service provider - challenges and paradox

Saara Brax

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

318 Citations (Scopus)
Original languageEnglish
Title of host publicationQUIS 9 - The 9th International Research Symposium on Service Excellence in Management, Karlstad, Sweden, June 15-18, 2004
EditorsBo Edvardsson, Anders Gustafsson, Stephen W. Brown, Robert Johnston
Place of PublicationKarlstad
PublisherService Research Center - CTF, Karlstad University, Sweden; Center for Services Leadership, Arizona State University, USA; Warwick Business School, University of Warwick, UK
Pages183-192
ISBN (Print)91-85019-81-X
Publication statusPublished - 2004
MoE publication typeA4 Article in a conference publication

Cite this