A Critical Look at the Prerequisites of User-Centred ICT Procurements in the Public Sector

Heli Kautonen, Marko Nieminen

Research output: Contribution to journalArticleScientificpeer-review

Abstract

The article, titled a critical look at the prerequisites of user-centred ICT procurements in the public sector, examines the challenges of digitalisation.
It focuses on the requirements of user-centredness in the acquisition of information and communication technology (ICT) in the public sector. Previous research has examined the development of information systems and digital
services through theoretical models of acceptance and success. These models are conceptually linked with the models of user-centred design (UCD). However, user-centric viewpoints do not always thrive in organisations. In this article,
we present qualitative research that explores the social practices of public sector ICT procurement. We analyse the discourse in a set of public tendering notices critically and observe shortcomings in tools, competencies and attitudes
that guide the procurement process. We conclude the article with suggestions towards a more user-centric approach.
Original languageFinnish
Pages (from-to)155-173
Number of pages19
JournalHallinnon tutkimus
Volume38
Issue number3
Publication statusPublished - 20 Dec 2019
MoE publication typeA1 Journal article-refereed

Keywords

  • user-centred design
  • ICT
  • Public Procurement
  • critical discourse analysis

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