A creative prototype illustrating the ambient user experience of an intelligent future factory

Research output: Contribution to journalArticleScientificpeer-review

Researchers

  • Tiina Kymäläinen
  • Eija Kaasinen
  • Jaakko Hakulinen
  • Tomi Heimonen
  • Petri Mannonen
  • Maiju Aikala
  • Hannu Paunonen
  • Jouni Ruotsalainen
  • Lauri Lehtikunnas

Research units

  • Tampere University
  • University of Wisconsin-Madison
  • KCL Paper Science Centre
  • R and D Valmet Automation Inc.
  • VTT Technical Research Centre of Finland

Abstract

This article introduces user experience research that has been carried out by evaluating a video-illustrated science fiction prototype with process control workers. Essentially, the prototype 'A remote operator's day in a future control center in 2025' was aimed at discovering opportunities for new interaction methods and ambient intelligence for the factories of the future. The theoretical objective was to carry out experience design research, which was based on explicit ambient user experience goals in the nominated industrial work context. This article describes the complete creative prototyping process, starting from the initial user research that included evaluations of current work practices, technological trend studies and co-design workshops, and concluding with user research that assessed the final design outcome, the science fiction prototype. The main contribution of the article is on the ambient user experience goals, the creation process of the video-illustrated science fiction prototype, and on the reflection of how the experience-driven prototype was evaluated in two research setups: as video sequences embedded in a Web survey, and as interviews carried out with expert process control workers. For the science fiction prototyping process, the contribution demonstrates how the method may employ video-illustration as a means for future-oriented user experience research, and how complementary user-centered methods may be used to validate the results.

Details

Original languageEnglish
Pages (from-to)41-57
Number of pages17
JournalJOURNAL OF AMBIENT INTELLIGENCE AND SMART ENVIRONMENTS
Volume9
Issue number1
Publication statusPublished - 2017
MoE publication typeA1 Journal article-refereed

    Research areas

  • (ambient) user experience (UX) design, Industry 4.0, process control work, science fiction prototyping (SFP), user-centered design (UCD)

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