Digitalization in Customer Interaction

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  • Increasing the adoption of teleworking in the public sector

    Mohalik, S., Westerlund, M., Rajala, R. & Timonen, H., 2019, Proceedings of ISPIM Connects Ottawa, Innovation for Local and Global Impact - 7-10 April 2019 - Ottawa, Canada . Bitran, I., Conn, S., Gernreich, C., Heber, M., Huizing, K. R. E., Kokshagina, O., Torkkeli, M. & Tynnhammar, M. (eds.). Lappeenranta University of Technology, 16 p. (LUT Scientific and Expertise Publications; vol. 91).

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

  • Visibility of work: how digitalization changes the workplace

    Timonen, H. & Vuori, J., 2018, Proceedings of the 51st Hawaii International Conference on Systems Sciences (HICSS 2018). Honolulu, HI, p. 5075-5084 10 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

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