Tomas Falk

20052020

Research output per year

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Research Output

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2020

Customer journey analyses in digital media: exploring the impact of cross-media exposure on customers' purchase decisions

Klein, J. F., Zhang, Y., Falk, T., Aspara, J. & Luo, X., 17 Jun 2020, In : JOURNAL OF SERVICE MANAGEMENT. 20 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
13 Downloads (Pure)

What Gets Measured Gets Done : Can Self-Tracking Technologies Enhance Advice Compliance?

Wittkowski, K., Klein, J. F., Falk, T., Schepers, J. J. L., Aspara, J. & Bergner, K. N., 1 Aug 2020, In : Journal of Service Research. 23, 3, p. 281-298

Research output: Contribution to journalArticleScientificpeer-review

Open Access
2018

Big splash, no waves? Cognitive mechanisms driving incumbent firms' responses to low-price market entry strategies

Luoma, J., Falk, T., Totzek, D., Tikkanen, H. & Mrozek, A., May 2018, In : Strategic Management Journal. 39, 5, p. 1388-1410

Research output: Contribution to journalArticleScientificpeer-review

8 Citations (Scopus)

Relational Price Discounts: Consumers’ Metacognitions and Nonlinear Effects of Initial Discounts on Customer Retention

Del Rio Olivares, M., Wittkowski, K., Aspara, J., Falk, T. & Mattila, P., Jan 2018, In : Journal of Marketing. 82, 1, p. 115-131

Research output: Contribution to journalArticleScientificpeer-review

2017

To earn is not enough: A means-end analysis to uncover peer-providers' participation motives in peer-to-peer carsharing

Wilhelms, M. P., Henkel, S. & Falk, T., 2017, In : Technological Forecasting and Social Change. 125, p. 38-47

Research output: Contribution to journalArticleScientificpeer-review

45 Citations (Scopus)
2016

Channels in the Mirror: An Alignable Model for Assessing Customer Satisfaction in Concurrent Channel Systems

Hammerschmidt, M., Falk, T. & Weijters, B., Feb 2016, In : Journal of Service Research. 19, 1, p. 88-101 14 p.

Research output: Contribution to journalArticleScientificpeer-review

9 Citations (Scopus)

How Mobile Payment Influences the Overall Store Price Image

Falk, T., Kunz, W. H., Schepers, J. J. L. & Mrozek, A. J., 1 Jul 2016, In : Journal of Business Research. 69, 7, p. 2417-2423 7 p.

Research output: Contribution to journalArticleScientificpeer-review

16 Citations (Scopus)

Linking Pop-up Brand Stores to Brand Experience and Word of Mouth: The case of luxury retail

Klein, J. F., Falk, T., Esch, F. R. & Gloukhovtsev, A., 1 Dec 2016, In : Journal of Business Research. 69, 12, p. 5761-5767 7 p.

Research output: Contribution to journalArticleScientificpeer-review

55 Citations (Scopus)
2015

The Dark Side of Customer Co-creation: Exploring the Consequences of Failed Co-created Services

Heidenreich, S., Wittkowski, K., Handrich, M. & Falk, T., 2015, In : JOURNAL OF THE ACADEMY OF MARKETING SCIENCE. 43, 3, p. 279-296

Research output: Contribution to journalArticleScientificpeer-review

106 Citations (Scopus)
2013

The Effects of DTCA on Patient Compliance: Exploring the Impact of Endorser Selection and Message Tonality on Patients with Diabetes

Bergner, K., Falk, T., Heinrich, D. & Hoelzing, J., 2013, In : International Journal of Pharmaceutical and Healthcare Marketing. 7, 4, p. 391-409

Research output: Contribution to journalArticleScientificpeer-review

2012

Measuring and Improving the Performance of Health Care Networks

Hammerschmidt, M., Falk, T. & Staat, M., 2012, In : Journal of Service Research. 15, 3, p. 343-357

Research output: Contribution to journalArticleScientificpeer-review

Principles and principals: Do customer stewardship and agency control compete or complement when shaping frontline employee behavior?

Schepers, J., Falk, T., De Ruyter, K., De Jong, A. & Hammerschmidt, M., Nov 2012, In : Journal of Marketing. 76, 6, p. 1-20 20 p.

Research output: Contribution to journalArticleScientificpeer-review

51 Citations (Scopus)
2010

The Service Quality-Satisfaction Link Revisited: An Asymmetric and Dynamic Perspective

Falk, T., Hammerschmidt, M. & Schepers, J. J. L., 2010, In : JOURNAL OF THE ACADEMY OF MARKETING SCIENCE. 38, 3, p. 288-302

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
107 Downloads (Pure)
2007

Determinants and Outcomes of Customers' Use of Self-Service Technology in a Retail Setting

Weijters, B., Falk, T., Rangarajan, D. & Schillewaert, N., 2007, In : Journal of Service Research. 10, 1, p. 3-21

Research output: Contribution to journalArticleScientificpeer-review

Identifying Cross Channel Dissynergies for Multichannel Service Providers

Falk, T., Schepers, J. J. L., Hammerschmidt, M. & Bauer, H. H., 2007, In : Journal of Service Research. 10, 2, p. 143-160

Research output: Contribution to journalArticleScientificpeer-review

2006

eTransQual: A Transaction Process-Based Approach for Capturing Service Quality in Online Shopping

Bauer, H. H., Falk, T. & Hammerschmidt, M., 2006, In : Journal of Business Research. 59, 7, p. 866-875

Research output: Contribution to journalArticleScientificpeer-review

2005

Measuring the Quality of E-Banking Portals

Bauer, H. H., Hammerschmidt, M. & Falk, T., 2005, In : INTERNATIONAL JOURNAL OF BANK MARKETING. 23, 2, p. 153-175

Research output: Contribution to journalArticleScientificpeer-review