Tomas Falk

Professor

Research outputs

  1. 2020
  2. E-pub ahead of print

    What Gets Measured Gets Done : Can Self-Tracking Technologies Enhance Advice Compliance?

    Wittkowski, K., Klein, J. F., Falk, T., Schepers, J. J. L., Aspara, J. & Bergner, K. N., 13 Feb 2020, In : Journal of Service Research.

    Research output: Contribution to journalArticleScientificpeer-review

  3. 2018
  4. Published

    Big splash, no waves? Cognitive mechanisms driving incumbent firms' responses to low-price market entry strategies

    Luoma, J., Falk, T., Totzek, D., Tikkanen, H. & Mrozek, A., May 2018, In : Strategic Management Journal. 39, 5, p. 1388-1410

    Research output: Contribution to journalArticleScientificpeer-review

  5. Published

    Relational Price Discounts: Consumers’ Metacognitions and Nonlinear Effects of Initial Discounts on Customer Retention

    Del Rio Olivares, M., Wittkowski, K., Aspara, J., Falk, T. & Mattila, P., Jan 2018, In : Journal of Marketing. 82, 1, p. 115-131

    Research output: Contribution to journalArticleScientificpeer-review

  6. 2017
  7. Published

    To earn is not enough: A means-end analysis to uncover peer-providers' participation motives in peer-to-peer carsharing

    Wilhelms, M. P., Henkel, S. & Falk, T., 2017, In : Technological Forecasting and Social Change. 125, p. 38-47

    Research output: Contribution to journalArticleScientificpeer-review

  8. 2016
  9. Published

    Linking Pop-up Brand Stores to Brand Experience and Word of Mouth: The case of luxury retail

    Klein, J. F., Falk, T., Esch, F. R. & Gloukhovtsev, A., 1 Dec 2016, In : Journal of Business Research. 69, 12, p. 5761-5767 7 p.

    Research output: Contribution to journalArticleScientificpeer-review

  10. Published

    How Mobile Payment Influences the Overall Store Price Image

    Falk, T., Kunz, W. H., Schepers, J. J. L. & Mrozek, A. J., 1 Jul 2016, In : Journal of Business Research. 69, 7, p. 2417-2423 7 p.

    Research output: Contribution to journalArticleScientificpeer-review

  11. Published

    Channels in the Mirror: An Alignable Model for Assessing Customer Satisfaction in Concurrent Channel Systems

    Hammerschmidt, M., Falk, T. & Weijters, B., Feb 2016, In : Journal of Service Research. 19, 1, p. 88-101 14 p.

    Research output: Contribution to journalArticleScientificpeer-review

  12. 2015
  13. Published

    The Dark Side of Customer Co-creation: Exploring the Consequences of Failed Co-created Services

    Heidenreich, S., Wittkowski, K., Handrich, M. & Falk, T., 2015, In : JOURNAL OF THE ACADEMY OF MARKETING SCIENCE. 43, 3, p. 279-296

    Research output: Contribution to journalArticleScientificpeer-review

  14. 2013
  15. Published

    The Effects of DTCA on Patient Compliance: Exploring the Impact of Endorser Selection and Message Tonality on Patients with Diabetes

    Bergner, K., Falk, T., Heinrich, D. & Hoelzing, J., 2013, In : International Journal of Pharmaceutical and Healthcare Marketing. 7, 4, p. 391-409

    Research output: Contribution to journalArticleScientificpeer-review

  16. 2012
  17. Published

    Principles and principals: Do customer stewardship and agency control compete or complement when shaping frontline employee behavior?

    Schepers, J., Falk, T., De Ruyter, K., De Jong, A. & Hammerschmidt, M., Nov 2012, In : Journal of Marketing. 76, 6, p. 1-20 20 p.

    Research output: Contribution to journalArticleScientificpeer-review

  18. Published

    Measuring and Improving the Performance of Health Care Networks

    Hammerschmidt, M., Falk, T. & Staat, M., 2012, In : Journal of Service Research. 15, 3, p. 343-357

    Research output: Contribution to journalArticleScientificpeer-review

  19. 2010
  20. Published

    The Service Quality-Satisfaction Link Revisited: An Asymmetric and Dynamic Perspective

    Falk, T., Hammerschmidt, M. & Schepers, J. J. L., 2010, In : JOURNAL OF THE ACADEMY OF MARKETING SCIENCE. 38, 3, p. 288-302

    Research output: Contribution to journalArticleScientificpeer-review

  21. 2007
  22. Published

    Determinants and Outcomes of Customers' Use of Self-Service Technology in a Retail Setting

    Weijters, B., Falk, T., Rangarajan, D. & Schillewaert, N., 2007, In : Journal of Service Research. 10, 1, p. 3-21

    Research output: Contribution to journalArticleScientificpeer-review

  23. Published

    Identifying Cross Channel Dissynergies for Multichannel Service Providers

    Falk, T., Schepers, J. J. L., Hammerschmidt, M. & Bauer, H. H., 2007, In : Journal of Service Research. 10, 2, p. 143-160

    Research output: Contribution to journalArticleScientificpeer-review

  24. 2006
  25. Published

    eTransQual: A Transaction Process-Based Approach for Capturing Service Quality in Online Shopping

    Bauer, H. H., Falk, T. & Hammerschmidt, M., 2006, In : Journal of Business Research. 59, 7, p. 866-875

    Research output: Contribution to journalArticleScientificpeer-review

  26. 2005
  27. Published

    Measuring the Quality of E-Banking Portals

    Bauer, H. H., Hammerschmidt, M. & Falk, T., 2005, In : INTERNATIONAL JOURNAL OF BANK MARKETING. 23, 2, p. 153-175

    Research output: Contribution to journalArticleScientificpeer-review

ID: 49193