Deputy Head of Department Tomas Falk

Professor

Research outputs

  1. 2018
  2. Published

    Big splash, no waves? Cognitive mechanisms driving incumbent firms' responses to low-price market entry strategies

    Luoma, J., Falk, T., Totzek, D., Tikkanen, H. & Mrozek, A., May 2018, In : Strategic Management Journal. 39, 5, p. 1388-1410

    Research output: Contribution to journalArticle

  3. Published
  4. 2017
  5. Published
  6. 2016
  7. Published

    Linking Pop-up Brand Stores to Brand Experience and Word of Mouth: The case of luxury retail

    Klein, J. F., Falk, T., Esch, F. R. & Gloukhovtsev, A., 1 Dec 2016, In : Journal of Business Research. 69, 12, p. 5761-5767 7 p.

    Research output: Contribution to journalArticle

  8. Published

    How Mobile Payment Influences the Overall Store Price Image

    Falk, T., Kunz, W. H., Schepers, J. J. L. & Mrozek, A. J., 1 Jul 2016, In : Journal of Business Research. 69, 7, p. 2417-2423 7 p.

    Research output: Contribution to journalArticle

  9. Published

    Channels in the Mirror: An Alignable Model for Assessing Customer Satisfaction in Concurrent Channel Systems

    Hammerschmidt, M., Falk, T. & Weijters, B., Feb 2016, In : Journal of Service Research. 19, 1, p. 88-101 14 p.

    Research output: Contribution to journalArticle

  10. 2015
  11. Published

    The Dark Side of Customer Co-creation: Exploring the Consequences of Failed Co-created Services

    Heidenreich, S., Wittkowski, K., Handrich, M. & Falk, T., 2015, In : JOURNAL OF THE ACADEMY OF MARKETING SCIENCE. 43, 3, p. 279-296

    Research output: Contribution to journalArticle

  12. 2013
  13. Published
  14. 2012
  15. Published

    Principles and principals: Do customer stewardship and agency control compete or complement when shaping frontline employee behavior?

    Schepers, J., Falk, T., De Ruyter, K., De Jong, A. & Hammerschmidt, M., Nov 2012, In : Journal of Marketing. 76, 6, p. 1-20 20 p.

    Research output: Contribution to journalArticle

  16. Published

    Measuring and Improving the Performance of Health Care Networks

    Hammerschmidt, M., Falk, T. & Staat, M., 2012, In : Journal of Service Research. 15, 3, p. 343-357

    Research output: Contribution to journalArticle

  17. 2010
  18. Published

    The Service Quality-Satisfaction Link Revisited: An Asymmetric and Dynamic Perspective

    Falk, T., Hammerschmidt, M. & Schepers, J. J. L., 2010, In : JOURNAL OF THE ACADEMY OF MARKETING SCIENCE. 38, 3, p. 288-302

    Research output: Contribution to journalArticle

  19. 2007
  20. Published

    Determinants and Outcomes of Customers' Use of Self-Service Technology in a Retail Setting

    Weijters, B., Falk, T., Rangarajan, D. & Schillewaert, N., 2007, In : Journal of Service Research. 10, 1, p. 3-21

    Research output: Contribution to journalArticle

  21. Published

    Identifying Cross Channel Dissynergies for Multichannel Service Providers

    Falk, T., Schepers, J. J. L., Hammerschmidt, M. & Bauer, H. H., 2007, In : Journal of Service Research. 10, 2, p. 143-160

    Research output: Contribution to journalArticle

  22. 2006
  23. Published

    eTransQual: A Transaction Process-Based Approach for Capturing Service Quality in Online Shopping

    Bauer, H. H., Falk, T. & Hammerschmidt, M., 2006, In : Journal of Business Research. 59, 7, p. 866-875

    Research output: Contribution to journalArticle

  24. 2005
  25. Published

    Measuring the Quality of E-Banking Portals

    Bauer, H. H., Hammerschmidt, M. & Falk, T., 2005, In : INTERNATIONAL JOURNAL OF BANK MARKETING. 23, 2, p. 153-175

    Research output: Contribution to journalArticle

ID: 49193