Research output per year
Research output per year
Personal profile
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
Keywords
- Customer satisfaction
- Service Management
- Self-service technologies
- Mobile Services
- Frontline employees
- Patient compliance
- Customer Experience Management
- Strategic marketing
- Co-creation
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Collaborations and top research areas from the last five years
Recent external collaboration on country/territory level. Dive into details by clicking on the dots or
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Appetite for distraction? A systematic literature review on customer smartphone distraction
Taylor, A., Hook, M., Carlson, J., Gudergan, S. & Falk, T., Apr 2024, In: International Journal of Information Management. 75, 20 p., 102722.Research output: Contribution to journal › Article › Scientific › peer-review
Open AccessFile6 Citations (Scopus)129 Downloads (Pure) -
Buying to share: How prosumption promotes purchases in peer-to-peer asset sharing
Klein, J. F., Merfeld, K., Wilhelms, M. P., Falk, T. & Henkel, S., Apr 2022, In: Journal of Business Research. 143, p. 171-183 13 p.Research output: Contribution to journal › Article › Scientific › peer-review
Open AccessFile12 Citations (Scopus)149 Downloads (Pure) -
How customer knowledge affects exploration: Generating, guiding, and gatekeeping
Sihvonen, A., Luoma, J. & Falk, T., Apr 2021, In: Industrial Marketing Management. 94, p. 90-105 16 p.Research output: Contribution to journal › Article › Scientific › peer-review
Open AccessFile8 Citations (Scopus)37 Downloads (Pure) -
More of the same? Effects of volume and variety of social media brand engagement behavior
Schaefers, T., Falk, T., Kumar, A. & Schamari, J., Oct 2021, In: Journal of Business Research. 135, p. 282-294 13 p.Research output: Contribution to journal › Article › Scientific › peer-review
27 Citations (Scopus) -
Customer journey analyses in digital media: exploring the impact of cross-media exposure on customers' purchase decisions
Klein, J. F., Zhang, Y., Falk, T., Aspara, J. & Luo, X., Jun 2020, In: Journal of Service Management. 31, 3, p. 489-508 20 p.Research output: Contribution to journal › Article › Scientific › peer-review
Open AccessFile24 Citations (Scopus)476 Downloads (Pure)
Projects
- 2 Finished
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Koronavirusstrategiat Falk
Falk, T. (Principal investigator)
01/08/2020 → 31/03/2021
Project: Business Finland: Other research funding
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Kuluttajaliiketoiminnan digitaaliset liiketoimintamallit kilpailukyvyn vauhdittajana
Falk, T. (Principal investigator)
02/09/2019 → 28/02/2020
Project: Business Finland: Other research funding
Prizes
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Best Reviewer Award at Global Fashion Management Conference 2015
Falk, T. (Recipient), 2015
Prize: Award or honor granted for a specific work
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Best Track Paper Award “Brand Marketing and Communication” at AMA Winter Marketing Educators' Conference 2010
Falk, T. (Recipient), 2010
Prize: Award or honor granted for a specific work
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Best Track Paper Award “Sales, CRM, and Business to Business” at AMA Winter Marketing Educators’ Conference 2011
Falk, T. (Recipient), 2011
Prize: Award or honor granted for a specific work
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Deans Award for Excellence in Research at EBS Business School
Falk, T. (Recipient), 2012
Prize: Award or honor granted for a specific work
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Marketing Foundation Best Doctoral Dissertation Award 2007 at University of Mannheim
Falk, T. (Recipient), 2007
Prize: Award or honor granted for a specific work
Activities
- 6 Position of trust in an academic community
- 4 Visiting an external academic institution
- 1 Membership of an organizing committee or other positions of trust of a conference or a seminar
- 1 Pre-examination of doctoral thesis or acting as opponent to doctoral students or membership of doctoral thesis committee or board
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More
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EBS Business School
Falk, T. (Visitor (research and teaching))
6 Jul 2018 → 12 Jul 2018Activity: Visiting an external institution types › Visiting an external academic institution
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School of Business (Organisational unit)
Falk, T. (Member)
May 2017 → …Activity: Memberships (typically long-term positions of trust) › Position of trust in an academic community
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Participating in Conference
Falk, T. (Speaker)
14 Feb 2017 → 21 Feb 2017Activity: Talk or presentation types › Conference presentation
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Foreign Organisation
Falk, T. (Visiting researcher)
1 Apr 2016 → 9 May 2016Activity: Visiting an external institution types › Visiting an external academic institution
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Foreign Organisation
Falk, T. (Visiting researcher)
3 Apr 2016 → 8 Apr 2016Activity: Visiting an external institution types › Visiting an external academic institution
Press/Media
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Teaching and courses are developed based on student feedback
05/12/2022
1 item of Media coverage
Press/Media: Media appearance
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GLOBAL ROUND UP SECTOR WEEKLY: UNIVERSITY NEWSLETTER OF WEEK-ENDED MAY 29, 2022
Kyyrä, J., Praks, J., Sun, Z., Falk, T., Naukkarinen, O. & Yau, N.
30/05/2022
1 item of Media coverage
Press/Media: Media appearance
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Aalto University: A Student Duo Helped Pohjola Insurance Map the Preconditions for a Digital Insurance Sales Channel
26/05/2022
1 item of Media coverage
Press/Media: Media appearance
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- Aalto University: Tiina Ritvala Appointed Assistant Dean of the School of Business
24/11/2021
1 item of Media coverage
Press/Media: Media appearance