Tomas Falk

20052020

Research output per year

If you made any changes in Pure these will be visible here soon.

Personal profile

Keywords

  • Customer satisfaction
  • Service Management
  • Self-service technologies
  • Mobile Services
  • Frontline employees
  • Patient compliance
  • Entry pricing
  • Strategic marketing
  • Co-creation

Fingerprint Dive into the research topics where Tomas Falk is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

  • 3 Similar Profiles

Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Output

What Gets Measured Gets Done : Can Self-Tracking Technologies Enhance Advice Compliance?

Wittkowski, K., Klein, J. F., Falk, T., Schepers, J. J. L., Aspara, J. & Bergner, K. N., 1 Aug 2020, In : Journal of Service Research. 23, 3, p. 281-298

Research output: Contribution to journalArticleScientificpeer-review

Open Access
  • Big splash, no waves? Cognitive mechanisms driving incumbent firms' responses to low-price market entry strategies

    Luoma, J., Falk, T., Totzek, D., Tikkanen, H. & Mrozek, A., May 2018, In : Strategic Management Journal. 39, 5, p. 1388-1410

    Research output: Contribution to journalArticleScientificpeer-review

  • 6 Citations (Scopus)

    Relational Price Discounts: Consumers’ Metacognitions and Nonlinear Effects of Initial Discounts on Customer Retention

    Del Rio Olivares, M., Wittkowski, K., Aspara, J., Falk, T. & Mattila, P., Jan 2018, In : Journal of Marketing. 82, 1, p. 115-131

    Research output: Contribution to journalArticleScientificpeer-review

  • To earn is not enough: A means-end analysis to uncover peer-providers' participation motives in peer-to-peer carsharing

    Wilhelms, M. P., Henkel, S. & Falk, T., 2017, In : Technological Forecasting and Social Change. 125, p. 38-47

    Research output: Contribution to journalArticleScientificpeer-review

  • 38 Citations (Scopus)

    Channels in the Mirror: An Alignable Model for Assessing Customer Satisfaction in Concurrent Channel Systems

    Hammerschmidt, M., Falk, T. & Weijters, B., Feb 2016, In : Journal of Service Research. 19, 1, p. 88-101 14 p.

    Research output: Contribution to journalArticleScientificpeer-review

    9 Citations (Scopus)

    Projects

    Koronavirusstrategiat Falk

    Falk, T.

    01/08/202031/03/2021

    Project: Business Finland: Other research funding

    Kuluttajaliiketoiminnan digitaaliset liiketoimintamallit kilpailukyvyn vauhdittajana

    Falk, T.

    02/09/201931/12/2020

    Project: Business Finland: Other research funding

    Prizes

    Best Reviewer Award at Global Fashion Management Conference 2015

    Tomas Falk (Recipient), 2015

    Prize: Award or honor granted for a specific work

    Deans Award for Excellence in Research at EBS Business School

    Tomas Falk (Recipient), 2012

    Prize: Award or honor granted for a specific work

    Marketing Foundation Best Doctoral Dissertation Award 2007 at University of Mannheim

    Tomas Falk (Recipient), 2007

    Prize: Award or honor granted for a specific work

    Activities

    EBS Business School

    Tomas Falk (Visitor (research and teaching))
    6 Jul 201812 Jul 2018

    Activity: Visiting an external institution typesVisit abroad

    Participating in Conference

    Tomas Falk (Speaker)
    14 Feb 201721 Feb 2017

    Activity: Talk or presentation typesConference presentation

    School of Business (Organisational unit)

    Tomas Falk (Member)
    May 2017 → …

    Activity: Membership typesPosition of trust in an academic community

    Foreign Organisation

    Tomas Falk (Visiting researcher)
    3 Apr 20168 Apr 2016

    Activity: Visiting an external institution typesVisit abroad

    Jeff Murray

    Tomas Falk (Host)
    21 Mar 201626 Mar 2016

    Activity: Hosting a visitor typesHosting a visitor

    Press / Media

    Set the initial price discount right to turn new customers into loyal ones

    Tomas Falk & Pekka Mattila

    21/08/2017

    1 item of Media coverage

    Press/Media: Media appearance