Personal profile
Education/Academic qualification
Master's degree, Humanities, Helsinki School of Economics
Award Date: 15 Jun 1995
Master's degree, Business and Economics, University of Vaasa
Award Date: 28 Apr 1989
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Tiede ja teksti.Tehoa ja taitoa tutkielman kirjoittamiseen
Kniivilä, S., Lindblom-Ylänne, S. & Mäntynen, A., 2007, Helsinki: WSOY.Research output: Book/Report › Book › Professional
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Oral Complaints in Service Encounters
Kniivilä, S., 2000, New Orientations and Developments. Business Communication Research and Teaching Working Papers. HSEBA Working papers, W-269. Helsinki: Helsingin kauppakorkeakoulu, p. 52-68Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific