Sonja Kniivilä

Research activity per year

Master's degree, Humanities, Helsinki School of Economics

Award Date: 15 Jun 1995

Master's degree, Business and Economics, University of Vaasa

Award Date: 28 Apr 1989

Tiede ja teksti.Tehoa ja taitoa tutkielman kirjoittamiseen
Kniivilä, S., Lindblom-Ylänne, S. & Mäntynen, A., 2007, Helsinki: WSOY.
Research output: Book/Report › Book › Professional
Oral Complaints in Service Encounters
Kniivilä, S., 2000, New Orientations and Developments. Business Communication Research and Teaching Working Papers. HSEBA Working papers, W-269. Helsinki: Helsingin kauppakorkeakoulu, p. 52-68
Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific

Personal profile