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Personal profile

Artistic and research interests

I am interested in management challenges related to technology firms’ service operations. My colleagues and I study the system-level changes linked with the transformation of technology industries toward service-based value creation.

Our current research focuses on services supporting the sustainability of industrial operations, management of complex service systems, digital transformation of technology industries, and business models of the circular economy.

Our past projects have investigated the management of product-service hybridity in the construction business, payor-provider integration of healthcare services, and the effects of modularity on industrial solution providers’ ambidextrous performance.

I hold a Ph.D. in Information Systems Science and I currently serve as the Head of the Department of Industrial Engineering and Management.


  • Service Engineering and Management
  • Information Systems
  • Innovation Management
  • Organizational and Strategic Change
  • Technology Entrepreneurship

Expertise related to UN Sustainable Development Goals

In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):

  • SDG 7 - Affordable and Clean Energy
  • SDG 8 - Decent Work and Economic Growth
  • SDG 9 - Industry, Innovation, and Infrastructure
  • SDG 12 - Responsible Consumption and Production

Education/Academic qualification

Doctoral degree, Business and Economics, Helsinki School of Economics

Award Date: 18 Dec 2009

Master's degree, Business and Economics, Helsinki School of Economics

Award Date: 9 Jun 2000


  • Management of Service Systems
  • Development of Digital Services
  • Service Innovation and Business Models


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