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Research output per year

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Personal profile

Artistic and research interests

I am interested in management challenges related to technology firms' service operations. My research focuses on services supporting the sustainability of industrial operations, collaborative innovation for service, and management of complex service systems. Also, my colleagues and I study the system-level changes related to the transformation of technology industries toward service-based value creation.

Our current projects explore service operations management, multi-actor value creation in industrial ecosystems, services enabling the circular economy, digital platforms for business, uses of blockchain technologies in digital service operations, and the institutional complexity of service-based business strategies in technology entrepreneurship. Our past projects have investigated the management of product-service hybridity in the construction business, payer-provider integration of healthcare services, and the effects of modularity on industrial solution providers’ ambidextrous performance.

I hold a Ph.D. in Information Systems Science and I currently serve as the Head of the Department of Industrial Engineering and Management.

Specialties: 

  • Service Engineering and Management
  • Information Systems
  • Innovation Management
  • Organizational and Strategic Change
  • Technology Entrepreneurship

Education/Academic qualification

Doctor of Science (Economics and Business Administration), Information Systems Sciences

Master of Science (Economics and Business Administration)

Keywords

  • Management of Service Systems
  • Development of Digital Services
  • Service Innovation and Business Models

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Research Output

Continued Use of Mobile Instant Messaging Apps: A New Perspective on Theories of Consumption, Flow, and Planned Behavior

Dhir, A., Kaur, P. & Rajala, R., 2020, In : Social Science Computer Review. 38, 2, p. 147-169 23 p.

Research output: Contribution to journalArticleScientificpeer-review

  • 4 Citations (Scopus)

    Digital transformation: The interplay of explorative and exploitative capability development

    Gao, S., Hakanen, E. & Rajala, R., 7 Jan 2020, p. 1-11. 11 p.

    Research output: Contribution to conferencePaperScientificpeer-review

    Open Access
    File
  • 26 Downloads (Pure)

    Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions

    Salonen, A., Terho, H., Böhm, E., Virtanen, A. & Rajala, R., 1 Jan 2020, In : JOURNAL OF THE ACADEMY OF MARKETING SCIENCE.

    Research output: Contribution to journalArticleScientificpeer-review

    Open Access
  • 1 Citation (Scopus)

    Engaging a product-focused sales force in solution selling: an interplay of individual and organizational conditions

    Salonen, A., Terho, H., Böhm, E., Virtanen, A. & Rajala, R., 17 Apr 2020, (Accepted/In press) In : JOURNAL OF THE ACADEMY OF MARKETING SCIENCE. p. 1-49 49 p.

    Research output: Contribution to journalArticleScientificpeer-review

    Open Access
    File
  • 80 Downloads (Pure)

    Integrating CSR with business strategy: A tension management perspective

    Siltaloppi, J., Rajala, R. & Hietala, H., 1 Jul 2020, (Accepted/In press) In : Journal of Business Ethics . p. 1 47 p.

    Research output: Contribution to journalArticleScientificpeer-review

  • Projects

    Mission X: Mission X

    Rajala, R., Mäkelä, M. & Turunen, T.

    23/03/202030/11/2020

    Project: Business Finland: Other research funding

    PRO-MaaS 20029-2020

    Rajala, R., Wolff, J. & Hakanen, E.

    01/01/202031/12/2021

    Project: EU: EIT

    BATCircle (Diem) WP4

    Rajala, R., Hakanen, E., Pitkänen, K., Hänninen, H. & Launonen, I.

    01/01/201931/12/2020

    Project: Business Finland: Other research funding

    BATtobe

    Hakanen, E., Rajala, R. & Töytäri, P.

    01/04/201831/12/2018

    Project: Business Finland: Other research funding

    Design for Value

    Hakanen, E., Töytäri, P., Rajala, R. & Öhman, M.

    01/12/201631/12/2019

    Project: Business Finland: Other research funding

    Prizes

    Award for a High-grade PhD Thesis

    Risto Rajala (Recipient), 2011

    Prize: Award or honor granted for a specific work

  • Best Academic Paper Award

    Risto Rajala (Recipient), 6 Jul 2016

    Prize: Award or honor granted for a specific work

  • Dissertation of the Year Award

    Risto Rajala (Recipient), 2010

    Prize: Award or honor granted for a specific work

  • The Best Research Team of Helsinki School of Economics

    Risto Rajala (Recipient), 2008

    Prize: Award or honor granted for a specific work

  • Yrjö and Senja Koivunen Award for a supervised Thesis

    Risto Rajala (Recipient), 2016

    Prize: Award or honor granted for a specific work

  • Activities

    Pre-examiner of a doctoral dissertation, at Lappeenranta University of Technology

    Risto Rajala (Examiner)
    2016

    Activity: Examination typesPre-examination of dissertation or acting as opponent to doctoral students

    Carleton University

    Risto Rajala (Visitor (research and teaching))
    1 Jan 2016

    Activity: Visiting an external institution typesVisit abroad

    Pre-examiner of a doctoral dissertation, at University of Turku

    Risto Rajala (Examiner)
    2016

    Activity: Examination typesPre-examination of dissertation or acting as opponent to doctoral students

    Evaluation of an applicant to an Adjunct Professor position, at Lappeenranta University of Technology

    Risto Rajala (Examiner)
    2015

    Activity: Examination typesStatement of assessment of docentship

    Linköping University

    Risto Rajala (Visiting researcher)
    May 2015Aug 2015

    Activity: Visiting an external institution typesVisit abroad