Research output per year
Research output per year
Personal profile
Artistic and research interests
I am interested in management challenges related to technology firms’ service operations. My colleagues and I study the system-level changes linked with the transformation of technology industries toward service-based value creation.
Our current research focuses on services supporting the sustainability of industrial operations, management of complex service systems, digital transformation of technology industries, and business models of the circular economy.
Our past projects have investigated the management of product-service hybridity in the construction business, payor-provider integration of healthcare services, and the effects of modularity on industrial solution providers’ ambidextrous performance.
I hold a Ph.D. in Information Systems Science and I currently serve as the Head of the Department of Industrial Engineering and Management.
Specialties:
- Service Engineering and Management
- Information Systems
- Innovation Management
- Organizational and Strategic Change
- Technology Entrepreneurship
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
Education/Academic qualification
Doctoral degree, Business and Economics, Helsinki School of Economics
Award Date: 18 Dec 2009
Master's degree, Business and Economics, Helsinki School of Economics
Award Date: 9 Jun 2000
Keywords
- Management of Service Systems
- Development of Digital Services
- Service Innovation and Business Models
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Network
Recent external collaboration on country/territory level. Dive into details by clicking on the dots or
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From transactional to a devoted relationship – toward performance-based service system governance
Veijola, I., Hakanen, E. & Rajala, R., 2022, Proceedings of the 55th Hawaii International Conference on System Sciences, January 3-7, 2022. p. 6861-6870 ( Proceedings of the Annual Hawaii International Conference on System Sciences).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
Open AccessFile76 Downloads (Pure) -
Attitudinal and Behavioral Loyalty Toward Virtual Goods
Kaur, P., Dhir, A., Chen, S. & Rajala, R., 4 Mar 2021, In: JOURNAL OF COMPUTER INFORMATION SYSTEMS. 61, 2, p. 118-129 12 p.Research output: Contribution to journal › Article › Scientific › peer-review
12 Citations (Scopus) -
Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions
Salonen, A., Terho, H., Böhm, E., Virtanen, A. & Rajala, R., Jan 2021, In: JOURNAL OF THE ACADEMY OF MARKETING SCIENCE. 49, 1, p. 139-163 25 p.Research output: Contribution to journal › Article › Scientific › peer-review
Open AccessFile10 Citations (Scopus)214 Downloads (Pure) -
The Effects of Competence-Based, Expressive and Collaborative Service Performance on the B2B Service Relationship
Zou, W., Brax, S. & Rajala, R., 31 May 2021, In: Technology Innovation Management Review. 11, 5, p. 17-31 15 p.Research output: Contribution to journal › Article › Scientific › peer-review
Open AccessFile32 Downloads (Pure) -
Continued Use of Mobile Instant Messaging Apps: A New Perspective on Theories of Consumption, Flow, and Planned Behavior
Dhir, A., Kaur, P. & Rajala, R., 1 Apr 2020, In: Social Science Computer Review. 38, 2, p. 147-169 23 p.Research output: Contribution to journal › Article › Scientific › peer-review
36 Citations (Scopus)
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HEIL-Hel-TUTA: Highly Educated Immigrant Labor
01/01/2022 → 31/12/2022
Project: Other external funding: Municipalities
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MIDAS: Mastering the Next Industrial Revolution: From product-service solutions to autonomous systems
Rajala, R., Töytäri, P. & Töytäri, P.
01/09/2021 → 31/08/2024
Project: Academy of Finland: Other research funding
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Future Artpreneurship
Rajala, R., Kaira, J. & Tasanko, O.
01/08/2021 → 31/12/2022
Project: Domestic funds and foundations
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HYBRID WORK – CHALLENGES, OPPORTUNITIES AND RISKS POST-PANDEMIC
Rajala, R. & Vanharanta, O.
01/01/2022 → 30/09/2022
Project: EU: Other research funding
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Mission X: Mission X
Rajala, R., Mäkelä, M. & Turunen, T.
23/03/2020 → 31/12/2020
Project: Business Finland: Other research funding
Prizes
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Award for a High-grade PhD Thesis
Rajala, Risto (Recipient), 2011
Prize: Award or honor granted for a specific work
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Best Academic Paper Award
Rajala, Risto (Recipient), 6 Jul 2016
Prize: Award or honor granted for a specific work
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Dissertation of the Year Award
Rajala, Risto (Recipient), 2010
Prize: Award or honor granted for a specific work
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IJOPM 2020 Best Paper Award
Peltokorpi, Antti (Recipient), Matinheikki, J. (Recipient), Lehtinen, Jere (Recipient) & Rajala, Risto (Recipient), 5 Jul 2021
Prize: Award or honor granted for a specific work
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The Best Research Team of Helsinki School of Economics
Rajala, Risto (Recipient), 2008
Prize: Award or honor granted for a specific work
Activities
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Pre-examiner of a doctoral dissertation, at Lappeenranta University of Technology
Risto Rajala (Examiner)
2016Activity: Academic assessments › Pre-examination of doctoral thesis or acting as opponent to doctoral students or membership of doctoral thesis committee or board
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Carleton University
Risto Rajala (Visitor (research and teaching))
1 Jan 2016Activity: Visiting an external institution types › Visiting an external academic institution
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Pre-examiner of a doctoral dissertation, at University of Turku
Risto Rajala (Examiner)
2016Activity: Academic assessments › Pre-examination of doctoral thesis or acting as opponent to doctoral students or membership of doctoral thesis committee or board
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Evaluation of an applicant to an Adjunct Professor position, at Lappeenranta University of Technology
Risto Rajala (Examiner)
2015Activity: Academic assessments › Statement of assessment of docentship
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Department of Industrial Engineering and Management (Organisational unit)
Risto Rajala (Chair)
2015 → 2017Activity: Memberships (typically long-term positions of trust) › Position of trust in an academic community
Press / Media
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Aalto University: New Quality Award Will Be Given To Teams Of Top Experts Who Change Aalto Over The Long Term
08/04/2021
1 item of Media coverage
Press/Media: Media appearance