Risto Rajala

Professor (Associate Professor), Department of Industrial Engineering and Management
Head of Department, Department of Industrial Engineering and Management

https://orcid.org/0000-0002-3758-8691

Phone+358403538140

Maarintie 8

Research output per year

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Personal profile

Artistic and research interests

I am interested in management challenges related to technology firms' service operations. My research focuses on services supporting the sustainability of industrial operations, collaborative innovation for service, and management of complex service systems. Also, my colleagues and I study the system-level changes related to the transformation of technology industries toward service-based value creation.

Our current projects explore service operations management, multi-actor value creation in industrial ecosystems, services enabling the circular economy, digital platforms for business, uses of blockchain technologies in digital service operations, and the institutional complexity of service-based business strategies in technology entrepreneurship. Our past projects have investigated the management of product-service hybridity in the construction business, payer-provider integration of healthcare services, and the effects of modularity on industrial solution providers’ ambidextrous performance.

I hold a Ph.D. in Information Systems Science and I currently serve as the Head of the Department of Industrial Engineering and Management.

Specialties:

Service Engineering and Management
Information Systems
Innovation Management
Organizational and Strategic Change
Technology Entrepreneurship

Education/Academic qualification

Doctor of Science (Economics and Business Administration), Information Systems Sciences

Master of Science (Economics and Business Administration)

Keywords

Management of Service Systems
Development of Digital Services
Service Innovation and Business Models

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Research Output

66 Article
58 Conference contribution
12 Chapter
7 Paper
9 More

Continued Use of Mobile Instant Messaging Apps: A New Perspective on Theories of Consumption, Flow, and Planned Behavior

Dhir, A., Kaur, P. & Rajala, R., 2020, In : Social Science Computer Review. 38, 2, p. 147-169 23 p.

Research output: Contribution to journal › Article › Scientific › peer-review

4 Citations (Scopus)

Digital transformation: The interplay of explorative and exploitative capability development

Gao, S., Hakanen, E. & Rajala, R., 7 Jan 2020, p. 1-11. 11 p.

Research output: Contribution to conference › Paper › Scientific › peer-review

Open Access

File

26 Downloads (Pure)

Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions

Salonen, A., Terho, H., Böhm, E., Virtanen, A. & Rajala, R., 1 Jan 2020, In : JOURNAL OF THE ACADEMY OF MARKETING SCIENCE.

Research output: Contribution to journal › Article › Scientific › peer-review

Open Access

1 Citation (Scopus)

Engaging a product-focused sales force in solution selling: an interplay of individual and organizational conditions

Salonen, A., Terho, H., Böhm, E., Virtanen, A. & Rajala, R., 17 Apr 2020, (Accepted/In press) In : JOURNAL OF THE ACADEMY OF MARKETING SCIENCE. p. 1-49 49 p.

Research output: Contribution to journal › Article › Scientific › peer-review

Open Access

File