1994 …2020

Research output per year

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Personal profile

Artistic and research interests

Professor Lillrank has conducted research on quality management in several service industries, such as software, telecom, airlines and retailing. He has been a pioneer in introducing industrial management methods to the study of health service production. He has co-founded the Institute of Healthcare Engineering, Management and Architecture (HEMA) at Aalto, and The Nordic Healthcare Group (NHG), a consultancy.

His research interests are within Health Systems Science, particularly service process analysis and improvement, knowledge integration, segmentation principles, value-based care, regional service supply systems, and frugal innovations. Professor Lillrank has recently published the seminal textbook: The Logics of Healthcare – The Practitioner’s Guide to Health Systems Science (Francis & Taylor 2018).

Education/Academic qualification

Doctor of Social Sciences

Licentiate of Social Sciences, Psychology

Master of Social Sciences, Psychology

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Research Output

Women's decisional conflict in the pathway of prenatal screening and testing: an explorative study within Finnish public maternity care

Chen, A., Tenhunen, H., Torkki, P., Heinonen, S., Lillrank, P. & Stefanovic, V., 17 Apr 2020, In : JOURNAL OF PERINATAL MEDICINE.

Research output: Contribution to journalArticleScientificpeer-review

  • Designing Service Machines: Translating Principles of System Science to Service Design

    Roy, R. B., Lillrank, P., Sreekanth, V. K. & Torkki, P., 2019, 82 p. (Translational Systems Sciences; vol. 15, no. 1)

    Research output: Book/ReportBookProfessional

  • From Tertiary to Primary Care - Understanding Context in the Transfer of Digital Headache Service Pathway

    Väljä, A., Tenhunen, H., Harno, H., Mäkitie, L., Tanila, T. & Lillrank, P., 1 Jan 2019, Health Informatics Vision: From Data via Information to Knowledge. Househ, M. S., Kolokathi, A., Hasman, A., Gallos, P., Liaskos, J. & Mantas, J. (eds.). IOS PRESS, p. 304-307 4 p. (Studies in Health Technology and Informatics; vol. 262).

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Open Access
  • 1 Citation (Scopus)
    23 Downloads (Pure)

    Context-based patient choice management in healthcare

    Chen, A., Lillrank, P. M., Tenhunen, H., Peltokorpi, A., Torkki, P., Heinonen, S. & Stefanovic, V., 2018, In : International Journal of Health Care Quality Assurance. 31, 1, p. 52-68 17 p.

    Research output: Contribution to journalArticleScientificpeer-review

  • 2 Citations (Scopus)

    Experiences of Laparoscopically Operated Hepatectomy Patients When Treated with New Customatization of Enhanced Recovery Protocol

    Hiltunen, A-M., Silander, K., Lillrank, P. & Savikko, J., 2018.

    Research output: Contribution to conferenceAbstractScientificpeer-review


    Medical Big Data Mining

    Lillrank, P. & Chen, A.


    Project: Other external funding: Other foreign funding

    HMV-hanke: Hammashoitokorvausten muutoksen vaikutukset julkisen ja yksityisen hammashoidon kayttoon (HMV-hanke)

    Silander, K., Halminen, O., Lillrank, P. & Mikola, A.


    Project: Other external funding: Other government funding

    HeMoHes - T30814

    Lillrank, P. & Silander, K.


    Project: Business Finland: Other research funding

    Vaikuttavuuden johtaminen - G3

    Hörhammer, I., Groop, J., Lyly, S., Tenhunen, H., Linna, M., Saviranta, L., Hiltunen, A., Lillrank, P., Malmström, T., Halminen, O., Silander, K., Hietala, M. & Torkki, P.


    Project: Business Finland: Other research funding


    Knight, First Class, of the Order of the White Rose of Finland

    Paul Lillrank (Recipient), 2007

    Prize: Award or honor granted for academic career


    Aalto University (Organisational unit)

    Paul Lillrank (Chair)
    Jan 2018 → …

    Activity: Membership typesPosition of trust in an academic community

    Healthcare Operations and Innovations

    Paul Lillrank (Speaker)
    2 Jun 201618 Jun 2016

    Activity: Talk or presentation typesPublic or invited talk

    Ministry of Social Affairs and Health (External organisation)

    Paul Lillrank (Member)

    Activity: Membership typesPosition of trust in the public sector

    Foreign Organisation

    Paul Lillrank (Visiting researcher)
    30 Sep 20163 Nov 2016

    Activity: Visiting an external institution typesVisit abroad

    Indian Institute of Technology - Kharagpur (IIT-Kgp)

    Paul Lillrank (Visiting researcher)

    Activity: Visiting an external institution typesVisit abroad