Markku Tinnilä

Senior University Lecturer

Research outputs

  1. 2017
  2. Published
  3. Published

    Exploring the dynamic capabilities required for servitization: The case process industry

    Kanninen, T., Penttinen, E., Tinnilä, M. & Kaario, K., 2017, In : BUSINESS PROCESS MANAGEMENT JOURNAL. 23, 2, p. 226-247 22 p.

    Research output: Contribution to journalArticle

  4. Published

    Extending the range of service facilities

    Tinnilä, M., Kallio, J., Raulas, M. & Vepsäläinen, A., 2017, In : International Journal of Services and Operations Management. 28, 2, p. 185-203 19 p.

    Research output: Contribution to journalArticle

  5. 2016
  6. Published
  7. 2015
  8. Published
  9. Published

    Measurement of service efficiency in different types of banking services: mass services, service factories, service shops, and professional services

    Tinnilä, M., 2015, Banking, finance, and accounting: concepts, methodologies, tools, and applications. Resources Management Association, I. (ed.). Hershey, PA, p. 1094-1114

    Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

  10. 2013
  11. Published

    Megatrends in electronic business: An analysis of the impacts on SMEs

    Ovaskainen, M. & Tinnilä, M., 28 Feb 2013, Modern Entrepreneurship and E-Business Innovations. p. 12-27 16 p.

    Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

  12. Published

    Efficient service production: service factories in banking

    Tinnilä, M., 2013, In : BUSINESS PROCESS MANAGEMENT JOURNAL. 19, 4, p. 648-661

    Research output: Contribution to journalArticle

  13. Published
  14. 2012
  15. Published
  16. Published

    Bundling products and services through modularization strategies

    Rajahonka, M., Bask, A., Hsuan, J. & Tinnilä, M., 2012, 4th World Conference P&OM, Amsterdam, the Netherlands, 1-5 July, 2012. European Operations Management Association (EurOMA)

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

  17. Published
  18. Published

    Evolution of banking service providers in Finland

    Bask, A., Merisalo-Rantanen, H., Tinnilä, M. & Lauraeus, T., 2012, The future of banking services. Aspara, J., Rajala, R. & Tuunainen, V. K. (eds.). Espoo: Aalto ARTS Books, p. 51-70 (Aalto University publication series BUSINESS + ECONOMY; no. 1/2012).

    Research output: Chapter in Book/Report/Conference proceedingChapterScientific

  19. Published

    Impact of future trends on banking services

    Tinnilä, M., 2012, In : JOURNAL OF INTERNET BANKING AND COMMERCE. 17, 2, p. 1-15

    Research output: Contribution to journalArticle

  20. Published
  21. 2011
  22. Published
  23. Published

    Framework for modularity and customization: service perspective

    Bask, A., Lipponen, M., Rajahonka, M. & Tinnilä, M., 2011, In : Journal of Business and Industrial Marketing. 26, 5, p. 306-319

    Research output: Contribution to journalArticle

  24. Published

    Megatrends in electronic business: an analysis of the impacts on SMEs

    Ovaskainen, M. & Tinnilä, M., 2011, In : International Journal of E-Entrepreneurship and Innovation. 2, 1, p. 1-15

    Research output: Contribution to journalArticle

  25. Published

    Modularity in logistics services: a business model and process view

    Bask, A., Lipponen, M., Rajahonka, M. & Tinnilä, M., 2011, In : International Journal of Services and Operations Management. 10, 4, p. 379-399

    Research output: Contribution to journalArticle

  26. Published
  27. 2010
  28. Published

    Matching service strategies, business models and modular business processes

    Bask, A., Tinnilä, M. & Rajahonka, M., 2010, In : BUSINESS PROCESS MANAGEMENT JOURNAL. 16, 1, p. 153-180

    Research output: Contribution to journalArticle

  29. Published

    The concept of modularity: diffusion from manufacturing to service production

    Bask, A., Lipponen, M., Rajahonka, M. & Tinnilä, M., 2010, In : Journal of Manufacturing Technology Management. 21, 3, p. 355-375

    Research output: Contribution to journalArticle

  30. Published

    The relationship between modularity and customization in customer interface

    Bask, A., Lipponen, M., Rajahonka, M. & Tinnilä, M., 2010, International Annual European Operations Management Association Conference (EurOMA), Porto, Portugal, June, 6-9, 2010. European Operations Management Association (EurOMA)

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

  31. 2009
  32. Published

    Modular Business Models in Logistics

    Rajahonka, M., Bask, A. & Tinnilä, M., 2009, INFORMS Annual Meeting, San Diego, US, 11-14 October, 2009. Institute for Operations Research and the Management Sciences (INFORMS)

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

  33. Published

    Modularity in service business models and processes

    Bask, A., Lipponen, M., Rajahonka, M. & Tinnilä, M., 2009, 14th Annual Logistics Research Network Conference, Cardiff, UK, 9-11 September, 2009. Logistics Research Network, p. 786-795

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

  34. Published

    Modularity in service operations: definitions and practical implications

    Bask, A., Lipponen, M., Rajahonka, M. & Tinnilä, M., 2009, International Annual European Operations Management Association Conference (EurOMA), Göteborg, Sweden, 14-17 June, 2009. European Operations Management Association (EurOMA)

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

  35. Published

    Modular Service Structures: Case E-business Logistics

    Lipponen, M., Tinnilä, M. & Bask, A., 2009, INFORMS Annual Meeting, San Diego, US, 11-14 October, 2009. Institute for Operations Research and the Management Sciences (INFORMS)

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

  36. Published

    Organizational modularity in services - case logistics service networks

    Bask, A., Juga, J., Lipponen, M., Rajahonka, M. & Tinnilä, M., 2009, International Annual European Operations Management Association Conference (EurOMA), Göteborg, Sweden, 14-17 June, 2009. European Operations Management Association (EurOMA)

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

  37. Published

    Prosessijohtamisen käsitteet

    Laamanen, K. & Tinnilä, M., 2009, 4. uud. p. ed. Helsinki: Teknologiainfo Teknova. 156 p.

    Research output: Book/ReportBook

  38. Published

    Revisiting e-business logistics.Lessons learned since the millenium - A literature review

    Bask, A., Lipponen, M. & Tinnilä, M., 2009, NOFOMA Nordic Logistics Research Network Conference, Jönköping, Sweden, June 11-12, 2009. Nordic Logistics Research Network, p. 32-47

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

  39. Published

    Searching for Service Modularity - Literature Review of Different Aspects to Modularity

    Bask, A., Rajahonka, M. & Tinnilä, M., 2009, Searching for Service Modularity - Literature Review of Different Aspects to Modularity. p. 48-63

    Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

  40. Published

    Service and Process Structures in Logistics Services

    Bask, A., Rajahonka, M. & Tinnilä, M., 2009, INFORMS Annual Meeting, San Diego, US, 11-14 October, 2009. Institute for Operations Research and the Management Sciences (INFORMS)

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

  41. 2008
  42. Published

    Elektroninen liiketoiminta 2.0 : avainkäsitteistä ansaintamalleihin

    Tinnilä, M., Vihervaara, T., Klimscheffskij, J. & Laurila, A., 2008, 2. uud. p. ed. Helsinki: Teknologiainfo Teknova. 191 p.

    Research output: Book/ReportBook

  43. Published

    Factors affecting the logistic roles in distribution of tangible products

    Bask, A. H., Tinnilä, M. & Vepsäläinen, A. P., 2008, International Annual European Operations Management Association Conference (EurOMA), Groningen, the Netherlands, June 15-18, 2008. European Operations Management Association (EurOMA)

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

  44. Published

    Matching Service Strategies and Business Models

    Bask, A. H., Tinnilä, M. & Rajahonka, M., 2008, NOFOMA Nordic Logistics Research Network Conference, Helsinki, Finland, June 2008. Autere, V., Bask, A. H., Kovacs, G., Spens, K. & Tanskanen, K. (eds.). Nordic Logistics Research Network, p. 53-69

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

  45. Published

    The role of business models in developing business networks

    Heikkilä, J., Heikkilä, M. & Tinnilä, M., 2008, Electronic commerce : concepts, methodologies, tools and applications. Becker, A. (ed.). Hershey, p. 221-231

    Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

  46. 2007
  47. Published

    Strategic pricing in business relationships

    Leminen, S., Anttila, M. & Tinnilä, M., 2007, IMP 23rd Conference, Manchester, UK, 30 August - 1 September, 2007. Industrial Marketing and Purchasing Group (IMP)

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

  48. Published

    Teknologiaohjelmien strategiatyön ja johtamisen arviointi : Arviointiraportti

    Valtakari, M., Rajahonka, M., Tinnilä, M. & Kujala, A., 2007, Helsinki, p. 97, (Teknologiaohjelmaraportti; no. 6/2007).

    Research output: Working paperProfessional

  49. Published

    Teollisuuden palveluksista palveluliiketoimintaan : haasteena kannattava kasvu

    Grönroos, C., Helle, P., Tinnilä, M., Malinen, P., Piispa, T., Apilo, T., Hyötyläinen, R., Korhonen, H., Ryynänen, T. & Salkari, I., 2007, Helsinki: Teknologiainfo Teknova. 172 p.

    Research output: Book/ReportBook

  50. 2006
  51. Published

    An international comparison of operator-driven business models

    Kallio, J., Tinnilä, M. & Tseng, A., 2006, In : BUSINESS PROCESS MANAGEMENT JOURNAL. 12, 3, p. 281-298

    Research output: Contribution to journalArticle

  52. Published

    Kohti verkostomaita liiketoimintaa : ELO-teknologiaohjelman loppuarviointi : Arviointiraportti

    Rajahonka, M., Svahn, S., Tinnilä, M. & Valtakari, M., 2006, Helsinki, p. 61, (Teknologiaohjelmaraportti; no. 15/2006).

    Research output: Working paperProfessional

  53. Published

    Strategic pricing in business relationships - do not miss the opportunity to create value for the customers

    Leminen, S., Anttila, M. & Tinnilä, M., 2006, ANZMAC Australian and New Zealand Marketing Academy Conference 2006, Brisbane, Australia, December 4-6, 2006. Australian and New Zealand Marketing Academy (ANZMAC)

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

  54. 2005
  55. Published

    Chapter I.Introduction: Toward Seamless Multi-Channel Services

    Hara, V., Mikkonen, K., Saarinen, T., Tinnilä, M. & Vesa, J., 2005, Managing Business in a Multi-Channel World.Success Factors for E-Business. Saarinen, T., Tinnilä, M. & Tseng, A. (eds.). p. 1-16

    Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

  56. Published

    Liiketoimintamallit arvonluojina : ketjut, pajat ja verkot

    Pulkkinen, M., Rajahonka, M., Siuruainen, R., Tinnilä, M. & Wendelin, M., 2005, Helsinki: Teknologiainfo Teknova. 81 p.

    Research output: Book/ReportBook

  57. Published

    Managing Business in a Multi-Channel World.Success Factors for E-Business

    Saarinen, T., Tinnilä, M. & Tseng, A., 2005, 347 p.

    Research output: Book/ReportAnthology

  58. 2004
  59. Published

    Elektroninen liiketoiminta : avainkäsitteistä ansaintamalleihin

    Mallat, N., Tinnilä, M. & Vihervaara, T., 2004, Helsinki: Teknologiainfo Teknova. 150 p.

    Research output: Book/ReportBook

  60. Published

    Weak Signals of E-Business in 2020.Heikot signaalit tulevaisuuden sähköisistä palveluista verkostoituneessa monikanavaympäristössä 2020

    Lauraeus-Niinivaara, T. & Tinnilä, M., 2004, Helsinki, p. 36, (Working paper).

    Research output: Working paperProfessional

  61. 2002
  62. Published

    Service Processes in Electronic Travel Services -A Summary

    Tinnilä, M., 2002, In : INFORMATION TECHNOLOGY AND TOURISM. 4, p. 203-214

    Research output: Contribution to journalArticle

  63. 2001
  64. Published

    Mobiilipalvelujen käyttö 2001 : asiantuntijoille työtä ja miehille leikkiä?

    Eriksson, P., Hyvönen, K., Raijas, A. & Tinnilä, M., 2001, Helsinki, p. 51, (Kuluttajatutkimuskeskus. Työselosteita ja esitelmiä; no. 63).

    Research output: Working paperProfessional

  65. 2000
  66. Published

    Matkailupalvelut verkossa

    Järvelä, P. & Tinnilä, M., 2000, Helsinki, p. 63, (Julkaisuja).

    Research output: Working paperProfessional

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